Refund policy

🔁 Return & Refund Policy

At [STORE NAME], we want you to shop with confidence. If something isn’t right, we’re here to help with an easy and transparent return and refund process.

📦 1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged, defective, or not working properly
  • You received the wrong item
  • The item is unused, in original packaging, and in the same condition as delivered

📌 Note: Returns must be approved by our team before sending the product back.

⏱️ 2. Return Timeframe

  • Returns must be requested within [X DAYS] of delivery
  • Requests made after this period may not be accepted

🔄 3. Exchange Options

We offer free replacement/exchange in the following cases:

  • Damaged or defective product
  • Incorrect product received

Replacement is subject to product availability. If unavailable, a refund will be issued.

💸 4. Refund Process & Timing

Refunds are processed in the following situations:

  • Replacement is not available
  • Order is cancelled before shipping
  • Return is approved and received by us

💳 Refund Method:

  • Prepaid orders → Refunded to original payment method
  • Cash on Delivery (COD) orders → Refunded via bank transfer or UPI

⏳ Timing:

  • Refunds are processed within [REFUND PROCESSING TIME] after approval
  • It may take additional time depending on your bank/payment provider

⚠️ 5. Damaged or Defective Products

If you receive a damaged or defective item:

  1. Contact us at [EMAIL ADDRESS] within [X DAYS]
  2. Share your Order ID and clear photos/videos of the issue
  3. Our team will review and arrange a replacement or refund

❌ 6. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products (especially personal care items)
  • Products without original packaging
  • Items damaged due to misuse or improper handling
  • Products returned without prior approval

🚚 7. Return Shipping Costs

  • If the return is due to our error (damaged/incorrect product) → We cover the shipping cost
  • For other cases → Customer may be responsible for return shipping charges

📞 8. Contact Us

For any return or refund requests, reach out to us:

  • Email: [EMAIL ADDRESS]
  • Address: [BUSINESS ADDRESS]

💡 Final Note

We aim to make your shopping experience smooth and worry-free. If you have any concerns, our support team is always ready to assist you.