Shipping policy
🚚 Shipping Policy
At ZLENO, we aim to deliver your orders quickly and reliably. Below are the details of our shipping process.
📦 1. Order Processing Time
- All orders are processed within 1 week after confirmation
- Orders are processed on business days only (excluding weekends and holidays)
- Once your order is shipped, you will receive a confirmation notification
🚛 2. Shipping Methods
We partner with trusted courier services to deliver your orders safely.
Shipping methods may include:
- Standard Shipping
- Express Shipping (if available at checkout)
The available options will be shown during checkout based on your location.
💸 3. Shipping Costs
- Shipping charges are calculated at checkout based on your location and order value
- Standard shipping cost: [SHIPPING COST]
- Free shipping may be available on orders above [ORDER VALUE] (if applicable)
📍 4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email/SMS
- You can track your order using the provided link to stay updated on delivery status
⚠️ 5. Delivery Issues & Delays
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Courier service issues
- High demand or peak seasons
- Incorrect or incomplete shipping address
If your order is delayed or not delivered within the expected timeframe, please contact us at email: neatnfishy@gmail.icom and we will assist you.
❗ 7. Incorrect Address or Failed Delivery
- Please ensure your shipping address is accurate at checkout
- If a delivery fails due to incorrect details, additional shipping charges may apply for re-deliver
📞 9. Contact Us
If you have any questions about shipping, feel free to reach out:
- Email: neatnfishy@gmail.com
- Address: Chandigarh